DIGITAL FRONT DOOR + AI
ONE FRONT DOOR, EVERY PATIENT PREFERENCE
Phone calls
Text messaging
Web booking
Admin Staff
Today’s digital front doors leave patients behind.
Digital tools serve some patients. Others still face confusing portals and overwhelmed phone lines.
Lack of choice
Some like web. Others love text. Many simply want to talk to someone.
Long waits
Patients wait on hold, leave voicemails, or wait days for callbacks.
Healthcare suffers
Scheduling is chaotic, patients complain, and wait times increase.
PATIENT ACCESS, IN ACTION
PHONE CALL
Book a new appointment
PATIENT
I’d like to book an appointment.
CLARA · AI BOOKING AGENT
For what service, and what location?
PATIENT
Blood work, Pennington Clinic.
CLARA · AI BOOKING AGENT
I found an opening at Pennington Clinic on Thursday at 3:30 PM.
•••
Confirm patient and appointment details
•••
Appointment Scheduled
Thursday, August 6th 2026 · 3:30 PM
TEXT MESSAGE
Reschedule by text
Hi, I need to reschedule .
Of course. What day works best for you?
Thursday afternoon, if possible.
Thursday at 3:45 PM is available. Shall I confirm it?
•••
Confirm patient and appointment details
•••
Appointment Scheduled
Thursday, August 6th 2026 · 3:45 PM
ONLINE BOOKING
Book blood work online
Select an appointment
Service: Blood Work
Location: Pennington Clinic
Select a time
Thursday
August 6
10:00
4:00 PM
4:15
All times shown in Eastern time.
•••
Enter patient and contact details
•••
Appointment Scheduled
Thursday, August 6th 2026 · 4:00 PM
Better access for every patient.
Every patient has a choice
Patients use the channel they’re most comfortable with instead of being forced into a single digital experience.
Immediate responses
Patients receive help immediately, even outside office hours.
One platform
Manage every patient access channel through a single administration portal with consistent workflows and reporting.
Everything your AI Front Door needs.
Clara Voice
AI receptionist, call routing and appointment booking.
Clara SMS
Two-way AI conversations for patient communication.
Self-Service Booking
Online appointment booking integrated into the same patient experience.
Administration Portal
Manage conversations, workflows and reporting from one place.
Trusted by Healthcare Leaders
Questions about your AI Front Door?
Here’s what to know about delivering immediate access across every patient channel.
Frequently Asked Questions
What is an AI Front Door?
How is this different from a traditional Digital Front Door?
Can patients still call us?
What happens when AI can’t help?
Will ClinicGlide replace our patient access team?
Does ClinicGlide work with our existing scheduling system?
Can we deploy one channel at a time?
Give every patient a better front door.
Deliver immediate patient access by phone, text, web and self-service booking while giving your patient access team the extra capacity to focus where they’re needed most.