ATTENDANCE HUB
ATTENDANCE HUB
Keep appointments filled. Keep care moving.
Keep appointments filled. Keep care moving.
Proactive outreach by phone and text for reminders, confirmations, rescheduling and care follow-ups—without adding more work for your team.
Proactive outreach by phone and text for reminders, confirmations, rescheduling and care follow-ups—without adding more work for your team.
Keep patients moving through scheduled care.
Coordinate proactive outreach across departments and services so patients attend, openings are recovered and follow-up care stays on track.
Coordinate proactive outreach across departments and services so patients attend, openings are recovered and follow-up care stays on track.
Confirm attendance
Remind patients about upcoming visits and confirm attendance before valuable appointment time goes unused.
Remind patients about upcoming visits and confirm attendance before valuable appointment time goes unused.
Care follow-ups
Reach patients due for recall, screening or follow-up care and help them schedule their next visit.
Reach patients due for recall, screening or follow-up care and help them schedule their next visit.
Unbooked referrals
Follow up with referred patients who have not booked and help them take the next step into care.
Follow up with referred patients who have not booked and help them take the next step into care.
Cancellations
Help patients reschedule when plans change, giving teams earlier notice of openings to recover.
Help patients reschedule when plans change, giving teams earlier notice of openings to recover.
Missed appointments
Reconnect after a missed visit and help patients rebook so care does not fall through the gaps.
Reconnect after a missed visit and help patients rebook so care does not fall through the gaps.
Coordinate outreach across services, connect patients to the next step and keep staff informed.
Coordinate outreach across services, connect patients to the next step and keep staff informed.
From proactive outreach to coordinated care
From proactive outreach to coordinated care
1
Coordinate outreach
Identify patients needing reminders, rescheduling or follow-up across departments and services.
Identify patients needing reminders, rescheduling or follow-up across departments and services.
2
Connect with patients
AI agents call or text patients to confirm attendance, answer routine questions and help them book or reschedule.
AI agents call or text patients to confirm attendance, answer routine questions and help them book or reschedule.
3
Update and hand off
Appointments update in your scheduling systems, with follow-up needs handed to staff for review.
Appointments update in your scheduling systems, with follow-up needs handed to staff for review.
THE PATIENT EXPERIENCE
Make it easier to attend—or reschedule.
Make it easier to attend—or reschedule.
A timely conversation helps patients confirm their visit or find a new time, while hospital teams get earlier notice of changes.
A timely conversation helps patients confirm their visit or find a new time, while hospital teams get earlier notice of changes.
PHONE CALL
PHONE CALL
MRI appointment confirmation
MRI appointment confirmation
Clara: I’m calling about your MRI next Wednesday at 9 AM. Can you make it?
Clara: I’m calling about your MRI next Wednesday at 9 AM. Can you make it?
Patient: Actually, I can’t make it. Could we move it to Friday morning?
Patient: Actually, I can’t make it. Could we move it to Friday morning?
Clara: Of course. I have Friday at 10:30 AM. I’ll send you the updated details.
Clara: Of course. I have Friday at 10:30 AM. I’ll send you the updated details.
•••
Confirm the new appointment time
Confirm the new appointment time
•••
Appointment Rescheduled
Appointment Rescheduled
Friday, August 7th 2026 · 10:30 AM
Friday, August 7th 2026 · 10:30 AM
Step 1 · Confirm the appointment
Step 1 · Confirm the appointment
Clara calls with the MRI date and time and asks whether the patient can attend.
Clara calls with the MRI date and time and asks whether the patient can attend.
Step 2 · Reschedule in conversation
Step 2 · Reschedule in conversation
If plans have changed, the patient chooses an available time during the same conversation.
If plans have changed, the patient chooses an available time during the same conversation.
Step 3 · Receive updated details
Step 3 · Receive updated details
The appointment is updated in the scheduling system and new details are sent to the patient.
The appointment is updated in the scheduling system and new details are sent to the patient.
Trusted by Healthcare Leaders
Better attendance. More capacity for care.
Better attendance. More capacity for care.
Protect appointment capacity
Confirm attendance, surface cancellations earlier and help patients rebook missed visits so valuable appointment time is not lost.
Confirm attendance, surface cancellations earlier and help patients rebook missed visits so valuable appointment time is not lost.
Give staff time back
Reduce routine reminder calls and manual follow-up so scheduling and care teams can focus on patients who need their help.
Reduce routine reminder calls and manual follow-up so scheduling and care teams can focus on patients who need their help.
Coordinate across services
Keep outreach, appointment updates and follow-up needs connected across departments, with clear handoffs to staff.
Keep outreach, appointment updates and follow-up needs connected across departments, with clear handoffs to staff.
Questions before getting started?
What hospital and health-system teams should know about outreach, integration and staff handoffs.
What hospital and health-system teams should know about outreach, integration and staff handoffs.
Frequently Asked Questions
Which attendance workflows can Attendance Hub support?
How does Attendance Hub support our staff?
Can outreach be coordinated across departments?
Can patients be contacted by phone and text?
What happens when a patient needs staff assistance?
What does hospital implementation involve?
Does Attendance Hub work with our scheduling systems?
How are patient outreach preferences handled?
Still have questions? Talk to our team of experts to learn more.
Put better attendance into practice.
Put better attendance into practice.
Explore how Attendance Hub can support reminders, rescheduling and care follow-ups across your hospital or health system—working with your scheduling systems and your people.
Explore how Attendance Hub can support reminders, rescheduling and care follow-ups across your hospital or health system—working with your scheduling systems and your people.
Built for Trust, Privacy & Security
SECURITY
SOC 2
Security controls
PRIVACY
PIPEDA
Canadian privacy
HEALTH DATA
HIPAA
Protected information
Built for Trust, Privacy & Security
SECURITY
SOC 2
Security controls
PRIVACY
PIPEDA
Canadian privacy
HEALTH DATA
HIPAA
Protected information