GOODBYE, MISSED CALLS. HELLO, CLARA FOR JANE.

Clara is designed to feel natural and patient-friendly, but we’re always upfront. Patients will experience smooth, respectful conversations from agents that know their limits and when to take a message.

Not yet — but we’re ready when Jane is. Jane doesn’t currently offer external access to create or update appointments via API. From what we understand, they’re thoughtfully preparing for a broader integration partner rollout.

In the meantime, Clara captures booking, reschedule, and cancellation requests in real time and securely queues them for our ClinicGlide team to complete directly in your Jane account.

Our goal is to action every request within 15 minutes or less — so your calendar stays accurate, your front desk stays free, and your patients experience smooth, responsive service.

When Jane makes API access available, we plan to fully automate the workflow — but until then, Clara delivers the same outcome in two steps.

Clara knows her limits. If a patient needs personalized attention, Clara will take a message for your designated clinic contact.

Absolutely. Clara answers calls on the first ring 24/7, helping you delight patients even when your front desk is closed. No more missed late night opportunities.

Yes. Clara is part of ClinicGlide, which is built to the privacy and data security standards for healthcare. The solution is hosted in Canada and PIPEDA compliant.

Nope. Clara runs month-to-month — no long-term commitment. You pay monthly, and if you ever need to cancel, just give us 30 days’ notice. That’s it. (We’ll be sad to see you go.)

That said, we also offer annual contracts, once you commit for the long haul. You get 12 months for the price of 10 in annual mode.

Absolutely. One booked or saved appointment puts $50–$100 in the bank for you typically (after your paying your provider). Factor in the return visits, and we are talking about thousands of dollars every month. Miss one call, one timely reminder, one reschedule request, and that money’s gone.

If your calls or admin tasks exceed your plan, we’ll bill the additional weekly throughout the month. That way, we can keep things running smoothly without surprise charges at the end — and you’re never stuck waiting for coverage. As your usage grows, we’ll also recommend a better plan to match your clinic’s needs.

We offer volume discounts for large customers and can create a custom plan to suit your hospitals, national network, or large regional clinic group. Please book a session with our Sales Team to learn more.

If Clara's not a fit for you right now, no sweat. New customers can get a full refund within 14 days of their onboarding meeting. Just email support@clinicglide.com with the subject "Money-Back Request".

Your refund will cover your base Clara Voice plan. Simple, and easy.

We won't be able to refund any additional charges incurred beyond your plan limits.

Admin Tasks are automated units of work an admin professional conducts such as booking appointments, cancelling, rescheduling, reminders, and checking eligibility.

By unbundling Admin Tasks, we can keep the price per minute for AI Voice Receptionist as low as possible.

FAQs require setup effort, testing and maintenance. AI performance and accuracy could suffer if unlimited FAQs are added, as well. We support 10, 25, and 50 FAQs for the Admin, Clinic and Practice plans respectively.

An EMR instance is one account on Jane. If a separate login is required, it's a different instance. Additional EMR instances require a separate plan for Jane.

No, unused calls and admin tasks in you plan do not carry over to subsequent months.